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You'll find clear answers here, gathered from questions our Plymouth and Maple Grove guests ask most often. From color consultations to HydraFacial prep and gratuity guidelines, we've tried to nurture the same open, informed conversation you'd have in the chair. Can't find what you're looking for? Reach out, we're happy to help."}],"interactions":[]},{"fastId":"Header","componentIdentifier":"faqs_section_header","order":5,"files":[],"contentNodes":[{"content":"Your Questions, Answered"}],"interactions":[]},{"fastId":"Content.Image","componentIdentifier":"book_now_background_image","order":6,"files":[{"file":"https://fisherman.gumlet.io/public/d63dc2ae-6936-4722-a81a-2fea1eccf238/HERO_SECTION_100.jpg","altText":"Marble texture with swirling black and gray patterns, featuring subtle speckles throughout.","gatsbyFile":{"childImageSharp":{"gatsbyImageData":{"layout":"fullWidth","placeholder":{"fallback":"data:image/jpeg;base64,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"},"images":{"fallback":{"src":"/static/e8417a336da378c519620ad3461ecee5/634ce/HERO_SECTION_100.jpg","srcSet":"/static/e8417a336da378c519620ad3461ecee5/b9918/HERO_SECTION_100.jpg 750w,\n/static/e8417a336da378c519620ad3461ecee5/e796b/HERO_SECTION_100.jpg 1080w,\n/static/e8417a336da378c519620ad3461ecee5/9fa2d/HERO_SECTION_100.jpg 1366w,\n/static/e8417a336da378c519620ad3461ecee5/634ce/HERO_SECTION_100.jpg 1920w","sizes":"100vw"},"sources":[{"srcSet":"/static/e8417a336da378c519620ad3461ecee5/9860d/HERO_SECTION_100.webp 750w,\n/static/e8417a336da378c519620ad3461ecee5/8c95f/HERO_SECTION_100.webp 1080w,\n/static/e8417a336da378c519620ad3461ecee5/20dcd/HERO_SECTION_100.webp 1366w,\n/static/e8417a336da378c519620ad3461ecee5/7930c/HERO_SECTION_100.webp 1920w","type":"image/webp","sizes":"100vw"}]},"width":1,"height":0.5197916666666667}}}}],"contentNodes":[],"interactions":[]},{"fastId":"Header","componentIdentifier":"book_now_section_header","order":7,"files":[],"contentNodes":[{"content":"Still have questions?"}],"interactions":[]},{"fastId":"MarkdownContent","componentIdentifier":"book_now_section_description","order":8,"files":[],"contentNodes":[{"content":"For nearly 5 decades, booking with Reflect Salon has stayed simple and warm."}],"interactions":[]}]},"bookingUrl":{"url":"https://www.phorest.com/salon/reflectsalonandspa2/locations","title":"Book Now"},"allFishermanBusinessFaqQuestionGroup":{"nodes":[{"_id":236,"name":"Default Provided","questions":[{"_id":2771,"text":"Is Reflect owned by Aveda?","mainAnswer":{"text":"Reflect is independently owned. We offer Aveda products for service and retail at both Reflect locations."}},{"_id":2772,"text":"Why are there different prices for haircuts?","mainAnswer":{"text":"Our haircut prices start at $40. Different stylists have different levels of experience and expertise which are reflected in their rates."}},{"_id":2773,"text":"What is your cancellation policy?","mainAnswer":{"text":"Your appointment time is reserved especially for you. We understand that schedules can change and kindly ask for at least 24 hours’ notice for any appointment cancellations or adjustments.\n\nLate cancellations and missed appointments leave reserved time that we may be unable to offer to another guest. To respect our team’s time and guests on our waiting list, the following policy applies:\n\n• Cancellations or appointment changes must be made at least 24 hours before your scheduled appointment.\n\n• Cancellations made with less than 24 hours’ notice or missed appointments may be charged up to 100% of the scheduled service(s).\n\n• Any deposit associated with a late cancellation or missed appointment is non-refundable.\n\n• Following a late cancellation or missed appointment, Reflect Salon reserves the right to require a deposit of up to 100% of the service cost when booking future appointments.\n\nThank you for respecting our team’s time and cancellation policy."}},{"_id":2774,"text":"Are you open on Sundays?","mainAnswer":{"text":"No, we are not open on Sundays. We are open Monday-Saturday. Please see the hours for our Plymouth and Maple Grove locations as they are slightly different."}},{"_id":2775,"text":"What are the standards for gratuity?","mainAnswer":{"text":"Choosing whether to leave a gratuity and how much is always dependent on your comfort level and quality of your service. Gratuity is always appreciated."}},{"_id":2776,"text":"What can I do to prepare for my formal styling updo?","mainAnswer":{"text":"If you are receiving special event hair or makeup services, we recommend you wear an open-neck, button-down shirt for easy changing. If possible, have inspiration photos ready to show your stylist."}},{"_id":2777,"text":"How To: Bridal+Special Event Hair","mainAnswer":{"text":"Prep for the Bridal Party or Special Event Hair\n\nDay of – clean, dry hair, prep hair with light volumizing\nIf using clip-in extensions, please have them organized\nCome ready with your inspiration photos\nAccessories – veil, decorative clips, etc.\nPlease wear a button-down shirt or something easy to remove\n\nWhen to book for a trial Hair?\n\n4 – 6 weeks prior to event – have scheduled Hair Trial + pair with dress fitting or bridal event"}},{"_id":2779,"text":"Where will my skin service take place?","mainAnswer":{"text":"Our Advanced Practice Esthetician, Kimberly, provides her services at our Plymouth location only."}},{"_id":2780,"text":"Any special notes about booking 3 or more services at a time or 3 or more people at a time?","mainAnswer":{"text":"You may do group bookings online or by phone. If you book online, please make sure to choose the group booking option by pressing \"add more people.\" We ask for a 50% credit card deposit at the time of booking."}},{"_id":2781,"text":"What if I need to cancel my service?","mainAnswer":{"text":"To better serve the needs of all of our guests, we request 24-hour advance notice when canceling an appointment. Please reference our cancelation policy for more details.\n\nYour respect for your Service Provider’s time is greatly appreciated.  When you cancel last minute or No Show a scheduled appointment, it greatly impacts your service provider and the salons revenue for that time and the ability to serve all of our guests."}},{"_id":2782,"text":"How should I prepare for my appointment?","mainAnswer":{"text":"We request you arrive 15 minutes prior to your appointment time so that you can check in, use the restroom, relax and prepare for your service in order to enjoy the entire time allotted for your appointment. We understand that circumstances may arise that impact your arrival, and we will do everything possible to accommodate you. However, in some cases it may be necessary to shorten or reschedule your service if you are late. Please call and let us know if you are running behind."}}]}]}},"pageContext":{"faqPageId":40797,"isFaqPage":true,"templateProps":{}}},
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